How you expect me to know?

[Act 1]
Ticket comes in.
Subject: MC45A
Request: Assign MC45A to HCT

me: ???
Tcode? nope
Program? nope
Material? nope
Material group? nope
me: ...
Search Material by *MC45*
found - MC45T/XST
me: ...


[Act 2]
she: You called me?
me: Yes, I don't understand your request. What is HCT?
she: Aiyoh. You speak Chinese?
me: Yes.
she: How ah? I don't even remember where now...
me: ...
she: Oh, it's material group TE051
me: The material master is showing it correctly ah.


[Act 3]
she: Some reports showing this material's material group incorrectly ley..
me: So what are these reports?
she: How would i know! you guys should know right?
me: [msg] shijie! that stupid woman here again!

me: You don't know; how I help you?
she: This is so funny. How you expect me to know?
me: Grrr...

me: So who's affected?
she: My salesmen la!
me: So what reports are affected?
she: How would i know!


[Act 4]
she: You guys should have a list of all the reports right?
me: no...
she: Aiyoh... how can? All my reports affected how?
me: What are these reports?
she: All lor
me: ...
me: It's not so straight forward. I have hundreds of reports.
she: But cannot la, you find all the reports and you changed them all lor
me: ...


[Epilogue]
I got the report name from her salesman who was more than ready to trip over his own foot to help me. The error was no error at all but a misunderstanding of the program usage.

-material and material group information changed to protect identity