Is moving diners in and out of your restaurants in the most efficient way, the direction we should go?
Case 1:
We made a booking for 10 for 7pm.
6.30pm. Some of us has arrived. Waitress would not release table as not everyone has arrived.
6.45pm. 8/10 arrived. Table cannot be released yet as not everyone has arrived.
6.55pm. All arrived. Told that it's full house. Please hold.
7.20pm. JW was furious, kept suggesting to go Fisherman's Wharf instead. Group wanted to wait it out.
7.30pm. Manager explained that a particular table was designated for us. A group had arrived at 6pm and they had not left yet. Hence we have no tables.
7.31pm. The group that supposedly held our tables sang "Happy Birthday".
8.00pm. They collected 10 places for us, as providence provided us with 2 groups departing at the same time.
Case 2:
7.30pm. 3/7 arrived. Manager would not give seats.
8.00pm. Still 3/7. Manager would not give seats.
8.30pm. 5/7. Manager would not give seats.
8.45pm. 7/7. Manager had no seats for us. Told to step out of the queue. We would be informed if there's a table for our group.
9.00pm. Ate at Fish n Co instead.
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