I've posted much less in my 2 blogs for the past few months.
My father had an operation, so the family have been shuttling between hospitals, day-care centre, and now, between two homes: me parent's and my new "house".
Even though the amount of time spent on the actual caring is low, the co-ordination and traveling do take up a large percentage of my time. Sometimes, uncharacteristically, I drop off to sleep after reading a page of story, or two.
So while it's true that my wife and I had tarried in our renovation plans, it's not fair to put blame and labels without understanding the background.
Sunday, August 28, 2011
The rights of a consumer
Had two unhappy incidents recently over services rendered.
One, we went to a bar and were seated outside. The seats were wet so we requested for a change. However, the waiter refused, "If I change for you, I'll have to offer customer who come, wet seats. You get what I mean?"
Sorry, I don't. You're saying that you are going to give us wet seats, while your imaginary future customers will get served better?
Two, I directed my taxi to my lobby. Upon sighting the main road across a block, he questioned why I didn't get off from the main road and walk in? "Some drivers hate coming into carparks like this, and having to get out".
Well, if I wanted to walk, I wouldn't have taken a taxi.
Much have been said of demanding customers. Yet, what was said of customers who were given bad services and kept quiet about it? I did keep quiet. On reflection, I wouldn't accept such crap in future.
One, we went to a bar and were seated outside. The seats were wet so we requested for a change. However, the waiter refused, "If I change for you, I'll have to offer customer who come, wet seats. You get what I mean?"
Sorry, I don't. You're saying that you are going to give us wet seats, while your imaginary future customers will get served better?
Two, I directed my taxi to my lobby. Upon sighting the main road across a block, he questioned why I didn't get off from the main road and walk in? "Some drivers hate coming into carparks like this, and having to get out".
Well, if I wanted to walk, I wouldn't have taken a taxi.
Much have been said of demanding customers. Yet, what was said of customers who were given bad services and kept quiet about it? I did keep quiet. On reflection, I wouldn't accept such crap in future.
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