Bad
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A user shot a complaint email to me and another colleague, with our bosses in the cc list. The module in concern is his baby. Why am I the only one digging information to defuse the situation?
Good
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This guy from helpdesk impressed me. He didn't push the problem to me as the user is mine but helped me to look into the technical side of the problem. He was so excited in the learning and discovery. Nice...
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